United Airlines has made a decision to settle out of court with a passenger who was forcibly removed from a Chicago flight, bringing to light the company's troubled policies. United Airlines had previously announced that it would no longer ask law enforcement officers to remove passengers from its planes over booking issues, and that crew members would not replace boarded passengers.
Under the terms of the deal, the amount of the settlement will remain confidential.
Other US carriers have reacted by reviewing their own policies for the handling of passengers in cases where travellers have to give up their seats.
United also said it would take actions to reduce overbooking of flights and improve customer satisfaction.
United said in a separate statement that it was pleased to reach "an amicable resolution of the unfortunate incident that occurred aboard flight 3411".
The physician became a symbol of mistreated passenger rights after a video showing Dao being dragged down the aisle of the flight by Chicago Aviation police officers at O'Hare airport went viral.
Dr Dao's daughter later said her father's harrowing ordeal was worse than his experiences during the Vietnam War. Following the lead set by Delta last week, United says it will significantly increase the compensation it can give to passengers who voluntarily give up their seats on overbooked flights.
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CEO Gary Kelly announced Thursday that Southwest will no longer overbook its flights, ending a practice that sometimes leaves paying passengers without a seat.
United had Dao removed from the plane to accommodate four crew members who needed to get to St. Louis, Mo.
"United has taken full responsibility for what happened", he said, "without attempting to blame others".
"I breached public trust with this event and how we responded", Mr Munoz said.
- Sending displaced passengers or crew members to nearby airports, putting them on other airlines or arranging for vehicle transportation to get them to their destinations.
United also says it will find other ways to move crew members to locations, like transporting them to other airports or by vehicle, to avoid having to bump passengers.
"It's nearly an absurd amount of money - said Christina Park, another United Airlines passenger".
If no one volunteers, airlines can boot passengers from flights against their will.