Heathrow Airport hits all-time high for passenger traffic in July

Heathrow Airport

Heathrow Airport

Other airports in the wider region included Humberside which rated as "Very Good" and Leeds Bradford "Good" while East Midlands and Manchester were ranked as "Poor". The report reveals that the majority of United Kingdom airports are providing "very good" or "good" support. East Midlands, Exeter, Heathrow and Manchester airports that have been rated "poor" have all now committed to make improvements and the CAA expects work to implement these plans to start immediately.

The CAA said its framework was introduced to ensure a consistent and high quality service for disabled passengers across United Kingdom airports.

"We have been impressed by how the airport has made accessibility a priority and how its management and that of its service provider, Omniserv, have worked hard to not only bring the service up to an acceptable standard but to aspire to achieve a "very good" rating".

More than three million journeys were made by passengers requesting extra help in the United Kingdom a year ago, up 66 per cent on the figure for 2010. Its assistance service is provided by US-based firm OmniServ.

Richard Moriarty, CAA director of consumers and markets, said: "Our surveys, along with the airports' own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal. Unfortunately, substantive issues still exist with the quality of the assistance service provided at Heathrow", said the report.

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Sumburgh also welcomed its "good" rating, adding that it was already "taking further steps to improve accessibility by improving our waiting area and changing over signs for our disabled toilets".

It represented the airport's busiest ever month, as well as a 6.2% spike in passengers compared to the same period in 2016.

The London airport said summer getaways meant passenger numbers had soared, with Heathrow bringing in 7.53m passengers in July (edging up 1.2 per cent on the same time last year), averaging 243,000 passengers every day, City AM reports.

Aberdeen International Airport recorded just over 301,000 passengers in July, a year-on-year rise of 2.7%, following continued increases in both domestic and international passenger numbers.

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