A London man has called out British Airways for forcing him to sit in a urine-soaked seat for the duration of an 11.5-hour flight from London to Cape Town, South Africa earlier this month.
A passenger is upset with British Airways after having to endure an 11-hour flight on a damp seat.
According to The Sun, 39-year-old Andrew Wilkinson paid $1,600 to fly economy class from Heathrow Airport on August 4. It was about the size of two decks of cards laid side by side. "Initially, he assumed it was an innocent water stain, but the smell was so distinct it could only have been urine", he recalls. "I told the stewardess and she smelt it and agreed it was wee".
"Her response was, 'I can see you are going to work me really hard on this flight, aren't you?'"
The attendant never changed Wilkinson's seat, he said.
He said she gave him wet wipes to deal to the urine, but was ultimately unable to sufficiently clean the mess and was forced to sit on a plastic bag and a blanket to avoid the damp seat.
Wilkinson said that by the end of the flight "I could feel it seeping into my jeans".
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After Mr Wilkinson took to Twitter to vent his anger, BA spotted his tweets and offered him 5,000 of their Avios reward points in compensation.
"I just do not think that is a good enough compensation for sitting in someone else's wee for over 11 hours", he said. It then upped its offer to a flight voucher worth £435, or a free upgrade on his next flight to Cape Town.
"The cleanliness of our aircraft is of the utmost importance to us and our planes are cleaned thoroughly after every flight", a spokesperson said.
"We also perform frequent spot checks to make sure our cleaners are maintaining our high standards".
The union representing the flight crew told the Daily Mail that Wilkinson's ordeal was evidence of how British Airways' standards have declined due to cost-cutting.
In a statement, British Airways said it was "very concerned" over the incident, and that the company has been in touch with the passenger to apologize and "make amends".
'This passenger's experience suggests the service is being hit'.